Return Policy
Cancel order
Orders can be cancelled up to one hour after they are placed.
Need a different size or variant in that window? Reach our support team at contact@dyversashop.com or through the contact page before processing starts.
Returns
Customers have 14 days to ask for a return, counted from the day your order arrives.
For a refund, items must come back unworn, unwashed, and in original condition and packaging.
A quick try-on to check fit is fine, as long as the item shows no wear.
Before sending anything back, email our customer care team at contact@dyversashop.com to get your return authorized.
Each approved return gets its own RMA number, made of “DVR” plus your order number, such as DVR-1234.
Put the RMA number inside or on the outside of your parcel so our warehouse can recognize and handle it. Parcels without an RMA number might be delayed.
Return Locations
US & CA customers: send returns to our US warehouse.
Customers in Europe, the UK included: send returns to our European warehouse. Note that parcels going from the UK to Europe can attract import duties, taxes, or handling charges, based on carrier and border rules. The customer pays any such charges.
To start a return, first write to us at contact@dyversashop.com.
We will reply with the right return address and instructions for your region, so contact us for the return address.
Postage costs
Standard shipping is free on U.S. orders over $40 and worldwide elsewhere. Return postage and related costs are paid by the customer and cannot be refunded.
Damaged or wrong items
Inspect your order as soon as it arrives. If an item is faulty, damaged, or not what you ordered, tell us straight away so we can put it right.
Lost or stolen orders
After the courier marks an order as delivered, the recipient becomes responsible for the parcel. Still, if a problem comes up, contact us, because we are glad to help.
When a parcel is missing or late because of a logistics problem, we begin by checking with the courier or logistics partner who carried it. If suitable, we will send a replacement.
We want you to get your order, and we will cooperate with you and our carriers to sort out any delivery trouble as easily as we can.
Swap
Exchanging is fastest if you send the item back and order the one you want once your return is accepted. You can also write to contact@dyversashop.com to speed things up. Your first size exchange costs nothing.
Refunds
After your return arrives and is checked, we will tell you if the refund is approved. When it is, the money goes back to your original payment method automatically.
Give your bank or card provider 3–10 business days to complete the refund. Alternatively, you can opt for store credit or, in some situations, a partial refund.
Because delivery times differ, use a tracked shipping service and hold on to your proof of postage until everything is settled.
Besides a regular return for a full refund, we can also provide a first size swap at no cost, a partial refund, or store credit when it fits.
Should a return get lost on its way, we can help and may refund you if you show valid proof of postage.
Products that cannot be returned
Because of hygiene, panties, thongs, briefs and similar intimate bottoms are not eligible for return or exchange. Bras are not affected by this rule.
Sale products
Items bought on sale are final. They are sold at heavily discounted prices, so please double-check size, fit, and details before you order.