Shipping & Delivery

What happens once I order?
A confirmation email will arrive at the address you entered. Not in your inbox? Look in your spam folder.

Every order leaves our warehouse within 1-2 days.

What if I entered the wrong address?
Spotted a mistake in your address? Get in touch right away and write "URGENT" as the subject, which lets us fix it before your parcel is sent. Sadly, we cannot compensate for parcels that fail to arrive because the address was incomplete.

How can I track my order?
Once your order ships, an email with your tracking number will follow. Tracking details may take 2 to 4 days to show updates, so thank you for your patience.

When can I expect my order?
Estimated delivery times by country:

Where is my package shipped from?
Depending on stock, orders are dispatched from different fulfillment locations, which can be our European warehouse or one of our international logistics partners. Shipping is free on U.S. orders over $40 and on all orders in the rest of the world.

Working this way lets us deliver quickly and keep our prices fair and affordable.

Wondering about a particular order? Our support team will gladly help.

What if an order is lost or stolen?
When the courier marks a parcel as delivered, the recipient becomes responsible for it. Even so, if anything goes wrong, contact us, as we are glad to assist.

When a parcel goes missing or fails to arrive because of a logistics problem, we begin by checking with the courier or logistics partner who handled it. If suitable, we will send you a replacement.

We want you to get your order, and we will cooperate with you and our carriers to sort out any delivery trouble as easily as we can.

Questions about your order?

Please start with our FAQ page. If the answer is not there, reach out through the contact page or write to contact@dyversashop.com